Return and Refund Policy

At Ironbar4x4, we strive to provide our customers with high-quality products and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our refund and returns policy.

Returns

1. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. You must initiate the return process within 14 days from the date of purchase.

3. To initiate a return, please contact our customer service team at info@ironbar.co.za with your order number and details about the product you would like to return. Our team will guide you through the return process.

4. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Refunds

1. Refunds will be issued for the cost of the returned product(s) only. Original shipping charges are non-refundable.

2. In the case of a defective or damaged product, please provide clear photos of the item along with your return request. This will help expedite the process of reviewing and approving your refund.

3. If your refund is approved, it will be processed promptly, and you will be notified via email.

Exchanges

Unfortunately, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item following the above guidelines and place a new order.

Shipping

1. To return your product, please mail it to IRONBAR4x4, 541 National Rd, Sinoville, Pretoria, 0182.

2. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

3. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Information

If you have any questions about our refund and returns policy, please contact us at [your customer service email or phone number].

IRONBAR4x4
541 National Rd, Sinoville, Pretoria, 0182
info@ironbar.co.za
084 888 1535

Thank you for choosing IRONBAR4x4. We appreciate your business and are committed to ensuring your satisfaction.